Accessible Customer Service Plan

Accessible Customer Service Plan


DIALOG is committed to providing accessible customer service to all of our clients, in agreement with our values as well as AODA legislation.


In accordance with Ontario Regulation 429/07, DIALOG will ensure all current and new employees; including full-time, part-time, temporary, or other third party service providers who provide goods or services on behalf of DIALOG are informed of our obligation under this provincial legislation.

Communication – We will communicate with people with disabilities in ways that take into account their disability, upon request, to the best of our ability.

Service Animals – We welcome people with disabilities and their service animals.  Service animals are allowed on the parts of our premises that are open to the public.

Support Person – We welcome all of our clients and recognize some clients with disabilities may be accompanied by a support person.

Assistive Devices – We will make every effort to ensure our services are accessible to persons with disabilities who may use personal assistive devices.

Notice of Temporary Disruption – In the event of a temporary service or facility disruption that applies to the space we occupy, the public will be appropriately informed as per the requirement of this regulation.  We will ensure that information contained in any notices includes the reason for the disruption, the anticipated duration of the disruption and a description of alternative facilities or services, if available.

Our people are encouraged to inform the Studio Administrator if there is any disruption in services to our facilities or the space we occupy and our management team is committed to notifying the public on the appropriate information.

Training for Employees – DIALOG has ensured all employees receive training on providing customer service to people with disabilities.  This training is given to everyone on our team who deals with members of the public as well as any third parties who act on our behalf. This training will be provided to all new employees within one month of start date and when changes are made to the plan. The training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standard.
  • How to interact and communicate with people with various disabilities.
  • How to interact with persons who require the assistance of a guide dog, service animal or support person.
  • Instruction on the appropriate ways of interacting with people who use assistive devices.
  • Instruction on what to do if a person with a disability is having difficulty accessing our services.

Feedback – Customers who wish to provide feedback on the way DIALOG provides services to people with disabilities can do so by telephone by calling 416-849-7655, by email to ac.ngisedgolaidnull@lareneg with “accessibility” in the subject line or in person or in writing submitted to our reception. All feedback will be reviewed and addressed promptly by management.

Policies, practices and procedures – DIALOG uses reasonable efforts to ensure all of our policies, practices and procedures adhere to the key principles of: dignity, independence, integration and equal opportunity as identified in the regulation.

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